Ingram Micro’s Pre-Sales Technical Solutions team offers channel partners a best-in-class ensemble of cross-trained, specialized, business-minded technical support engineers. Pre-sales engineers listen to the reseller’s needs, build solutions to address those challenges, and provide the understanding and data necessary to successfully progress and facilitate the sale. With manufacturer-specific support teams, technical help desks, and end-user engagement skills that facilitate sales, Ingram Micro’s Pre-Sales Technical Solutions team provides partners and vendors with the insight and demand-creation services to fuel success.

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Samuel Alt

Samuel Alt

Technical Support Specialist

Sam leads the System ArchiTECHS Tech Support Help Desk at Ingram Micro in Buffalo, NY.  His team averages over 100 calls a day from system builders and integrators who are building custom solutions for their end clients.

1(800) 456-8000, ext. 76326


Average Revenue Growth Utilizing Ingram Micro Tech Help Desk

“I called for a server and drives and she advised me that it would need a controller to fit the drives I requested. As we were talking she was looking up another server that already had the controller in it for the needed drives and how it would save me money. WOW!! But to top it off, when she sent me the quote she added the redundant power that I normally ask for but forgot.”

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When you think about virtual reality solutions, you are probably thinking this is just an experience for the ultimate gamer. But, with the evolution of technology and VR solutions like Oculus and HTC verticals like healthcare are getting more involved with this versatile solution.  The reality is, medical professionals and scientists have been working on a solution over the past few years. This revelation allows doctors and students the opportunity to utilize a virtual reality solution to diagnose patients using virtual reality gamification to implement simulations, phobia treatment, robotic surgery and skills training.


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